Support centre
We're here to help.
Answers to the questions we get most, plus a direct line to a real person. We reply to every email within one business day.
CONTACT
Email our team
Include your account email and a short description of the issue. For billing questions, add the date of the charge.
support@entinova.comSupport hours: Monday–Friday, 9:00–18:00 AEST. Urgent safety reports are monitored every day.
Frequently asked
How do I create an account?+
Tap Create account on the home page and sign up with your email or Google. You'll then pick your city and 2–10 sports you actually play.
How many matches do I get each day?+
Free members receive 12 curated picks per day. PACE Plus members receive 24 picks per day, plus the ability to see who already liked you.
How do I cancel or change my subscription?+
Open the Plus page while signed in and choose Manage subscription. You'll be taken to the secure billing portal where you can update your card, switch plans, or cancel. Access stays active until the end of the paid period.
I didn't receive my payment receipt.+
Receipts are emailed automatically after each successful charge. Check your spam folder first, then email us and we'll resend it.
How do I report someone or block them?+
Open the profile, tap the menu icon and choose Report or Block. Reports are reviewed by our moderation team, and blocking is immediate and permanent unless you undo it.
How do I delete my account and data?+
Email support@entinova.com from your registered address with the subject "Delete my account". We permanently remove your profile, photos and messages within 30 days.
Which devices are supported?+
PACE runs in any modern mobile or desktop browser. You can also add it to your home screen for an app-like experience.
Safety & trust
Every report is reviewed by a human moderator. We remove accounts that harass, impersonate, solicit money, or misrepresent their age. If you feel unsafe meeting someone, always choose a public venue and tell a friend where you'll be.
To escalate an urgent safety concern, email support@entinova.com with "URGENT" in the subject line.